Refund & Return Policy

You can return any new sealed item (vinyl, CD, cassette, etc.) within 30 days of purchase for a full refund.

• The item must remain sealed and unopened.
• You’ll need proof of purchase — order number or receipt.
• Refunds go back to the original payment method once we’ve received and verified the return.

All used items are final sale. No refunds, exchanges, or credits once purchased.

This is why we have a listening station in-store — come test any used vinyl on the turntable before you commit. If something’s genuinely defective, see the next section.

If a product arrives defective (unplayable, cracked, pressing error — not just normal wear on a used copy), we’ll replace it when possible, or issue a full refund if we don’t have another copy.

Email orders@nivessa.com within 7 days of receiving your order with photos of the issue.

Buyers are responsible for return shipping costs — unless the issue was on us (wrong item, defective pressing, etc.), in which case we cover it.

• Returned items must be in their original condition and packaging.
• We recommend a trackable shipping method.