Nivessa Refund & Return Policy

You can return any new sealed item (for example, a vinyl record, CD, or cassette) within 30 days of purchase for a full refund (100%).

• The item must remain sealed and unopened.
• You must provide proof of purchase (order number or receipt).
• Refunds will be issued to your original payment method once we receive and verify the return.

All used items are final sale.

• We encourage you to use the listening station in-store to test used vinyl before buying.
• We do not offer refunds, exchanges, or credits for used merchandise once purchased.

Buyers are responsible for return shipping costs unless the issue was our mistake (ie: wrong or defective item).

• Returned items must be in their original condition and packaging.
• We recommend using a trackable shipping method.